[FreeCoursesOnline.Me] [Linkedin] Improve Your ITIL® Skills [FCO]

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[FreeCoursesOnline.Me] [Linkedin] Improve Your ITIL® Skills [FCO]

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文件列表

  • 02 - Putting ITIL® into Practice Problem Management Techniques/0. Putting ITIL® Into Practice Problem Management Techniques/1. Welcome (course overview).mp4 40.7 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/4. Practices.mp4 26.1 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/6. Transition processes.mp4 21.6 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/Conclusion/2. Additional resources.mp4 18.8 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/8. Next Steps/2. Where to go.mp4 18.1 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/3. Methods.mp4 18.1 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/1. Introduction to DevOps for ITIL®-Driven Shops/1. The traditional enterprise IT shop and the .. with digitalization.mp4 17.4 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/5. Design processes.mp4 17.1 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/1. Introduction to DevOps for ITIL®-Driven Shops/3. What DevOps and enterprise DevOps have ..how they differ.mp4 16.3 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/4. Strategy processes.mp4 15.0 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/4. Enact and enable outcomes.mp4 13.5 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/2. The service life cycle.mp4 13.4 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/9. Functions.mp4 13.1 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/11. Technology and architecture.mp4 13.1 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/5. How to do it Example.mp4 13.0 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/2. DevOps and Enterprise IT Challenges/1. Enterprise-level change control and release gates.mp4 12.5 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/1. What is it.mp4 12.2 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/1. Values.mp4 11.4 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/4. How to do it Steps.mp4 10.9 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/2. DevOps and Enterprise IT Challenges/2. Legacy, regulated, and nonautomated environments.mp4 10.9 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/10. Roles.mp4 10.7 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/5. How to do it Example.mp4 10.2 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/4. How to do it Steps.mp4 10.1 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/2. DevOps and Enterprise IT Challenges/3. Disparate, siloed teams.mp4 10.1 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/2. DevOps and Enterprise IT Challenges/4. Massive scale.mp4 9.5 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/0. Putting ITIL® Into Practice Problem Management Techniques/2. Structure of the course.mp4 9.4 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/3. The Seven Ways A service management manifesto.mp4 9.3 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/3. Terminology and key principles and models.mp4 9.1 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/4. How to do it Steps.mp4 9.1 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/7. Review it.mp4 8.8 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/8. Next Steps/1. Recap.mp4 8.6 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/1. Introduction to DevOps for ITIL®-Driven Shops/2. DevOps, enterprise DevOps, ITIL®-driven .. challenges.mp4 8.4 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/7. Operations processes.mp4 8.2 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/2. Principles.mp4 8.0 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/4. How to do it Steps.mp4 7.8 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/1. What is it.mp4 7.7 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/9. Root out variation and dependency.mp4 7.6 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/0. Introduction/1. Welcome.mp4 7.5 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/7. Review it.mp4 6.8 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/5. How to do it Example.mp4 6.7 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/5. How to do it Example.mp4 6.6 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/4. How to do it Steps.mp4 6.5 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/2. Why use it.mp4 6.4 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/0. Welcome/1. Welcome.mp4 6.4 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/4. How to do it Steps.mp4 6.4 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/3. Where to use it.mp4 6.3 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/7. Review it.mp4 6.2 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/5. How to do it Example.mp4 6.1 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/11. Reflect and act as individuals, teams, and organizations.mp4 6.1 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/1. Services and service management.mp4 6.0 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/3. Where to use it.mp4 5.9 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/2. Why use it.mp4 5.7 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/7. Review it.mp4 5.4 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/7. Review it.mp4 5.4 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/7. Review it.mp4 5.4 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/Conclusion/1. Next steps.mp4 5.3 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/7. Improve moments of truth.mp4 5.3 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/3. Where to use it.mp4 5.2 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/7. Review it.mp4 5.2 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/Conclusion/1. Next steps.mp4 5.2 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/5. Enlighten and empower people.mp4 5.1 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/5. How to do it Example.mp4 5.0 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/3. Where to use it.mp4 4.9 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/5. How to do it Example.mp4 4.8 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/2. Why use it.mp4 4.7 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/4. How to do it Steps.mp4 4.6 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/1. ITIL Foundation Concepts/3. Service management terminology, principles, and models.mp4 4.6 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/1. ITIL Foundation Concepts/2. The service lifecycle.mp4 4.5 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/3. Where to use it.mp4 4.5 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/2. Why use it.mp4 4.5 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/1. Applying ITIL doesn't have to be this way.mp4 4.4 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/1. What is it.mp4 4.4 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/5. Tools.mp4 4.2 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/2. Why use it.mp4 4.2 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/1. Services and service management.mp4 4.2 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/1. ITIL Foundation Concepts/1. Services and service management.mp4 4.2 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/3. Where to use it.mp4 4.1 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/10. Lower transaction costs.mp4 4.1 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/2. Why use it.mp4 3.9 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/9. Apply ITIL Roles/1. Service management roles.mp4 3.7 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/2. Service management terminology, key ,models.mp4 3.7 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/1. What is it.mp4 3.7 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/9. People, process, products, and partners.mp4 3.4 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/2. The Seven Ways Service management applications.mp4 3.4 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/4. Hiding the specifics of costs and risks.mp4 3.0 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/15. SLAs, OLAs, and UCs.mp4 2.9 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/1. Why shared terminology is important.mp4 2.8 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/1. Services and stakeholders.mp4 2.8 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/6. Lower barriers, increase enablers.mp4 2.7 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/3. Overall and next-level-down understanding.mp4 2.7 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/5. Internal and external services, customers, and users.mp4 2.7 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/2. Why use it.mp4 2.7 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/8. Apply ITIL Foundation Functions/1. Service desk, application, technology, and IT operations management.mp4 2.6 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/7. Service management technology and architecture.mp4 2.6 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/1. Service strategy.mp4 2.5 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/8. CSI processes.mp4 2.4 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/9. Service features, qualities, and telemetry.mp4 2.4 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/1. What is it.mp4 2.3 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/10. Service management capabilities.mp4 2.3 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/5. Service management functions.mp4 2.2 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/2. Service management lifecycle.mp4 2.2 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/7. Apply ITIL Foundation Processes/5. Service operation.mp4 2.2 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/3. Service transition.mp4 2.2 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/1. ITIL Foundation Concepts/4. Service management processes and functions.mp4 2.2 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/7. Apply ITIL Foundation Processes/6. CSI approach.mp4 2.1 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/8. Service parts.mp4 2.1 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/3. Value perception and stakeholder relations.mp4 2.1 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/4. Service management processes.mp4 2.1 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/4. Service operation.mp4 2.1 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/13. Utility and warranty = Value.mp4 2.1 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/6. Service management roles.mp4 2.0 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/9. Apply ITIL Roles/4. RACI Responsible and accountable.mp4 2.0 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/8. Apply ITIL Foundation Functions/4. IT operations management.mp4 2.0 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/11. Service portfolio.mp4 2.0 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/9. Apply ITIL Roles/5. RACI Consulted and informed.mp4 2.0 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/6. Do it.mp4 1.9 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/8. Value creation through services.mp4 1.9 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/2. Service design.mp4 1.9 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/9. Apply ITIL Roles/2. Process owner and process manager.mp4 1.9 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/10. Apply Service Management Technology and Architecture/4. Reduce variation by simplification and automation.mp4 1.9 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/12. Service catalog.mp4 1.9 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/10. Apply Service Management Technology and Architecture/3. Tooling.mp4 1.9 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/6. Do it.mp4 1.9 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/4. A hunting we shall go.mp4 1.9 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/14. Technology, process, and service metrics.mp4 1.9 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/12. CSFs and KPIs.mp4 1.9 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/6. Do it.mp4 1.9 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/5. Continual service improvement (CSI).mp4 1.8 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/3. Service management terminology.mp4 1.8 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/3. Where to use it.mp4 1.8 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/5. Do something with it.mp4 1.8 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/8. Apply ITIL Foundation Functions/5. Application management.mp4 1.8 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/10. Five aspects of service design.mp4 1.8 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/12. Now that we've covered our approach, let's start applying.mp4 1.7 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/10. Apply Service Management Technology and Architecture/6. Event management techniques.mp4 1.7 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/8. Apply ITIL Foundation Functions/3. Technical management.mp4 1.7 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/7. Service assets.mp4 1.7 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/1. ITIL Foundation Concepts/6. Service management technology and architecture.mp4 1.7 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/6. Where does it hurt.mp4 1.6 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/6. Core, enabling, option, and enhancing services.mp4 1.6 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/8. Apply ITIL Foundation Functions/2. Service desk.mp4 1.6 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/6. Do it.mp4 1.6 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/6. Do it.mp4 1.6 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/6. Do it.mp4 1.6 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/11. CSI approach.mp4 1.5 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/2. Services and business services.mp4 1.5 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/10. Apply Service Management Technology and Architecture/5. Service analytics.mp4 1.5 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/14. Variation, dependencies, and service degradation.mp4 1.5 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/8. Bringing the first four ways together.mp4 1.4 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/10. Apply Service Management Technology and Architecture/2. Scope of automation.mp4 1.4 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/13. Baselines.mp4 1.4 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/7. Key principles and models.mp4 1.4 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/1. What is it.mp4 1.4 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/7. Apply ITIL Foundation Processes/3. Service design.mp4 1.4 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/6. Do it.mp4 1.3 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/7. Apply ITIL Foundation Processes/2. Service strategy.mp4 1.3 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/7. Apply ITIL Foundation Processes/4. Service transition.mp4 1.3 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/0. Introduction/2. What you should know.mp4 1.2 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/10. Apply Service Management Technology and Architecture/1. Service management technology and architecture.mp4 1.1 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/9. Apply ITIL Roles/3. Service owner.mp4 1.1 MB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/1. ITIL Foundation Concepts/5. Service management roles.mp4 1.1 MB
  • 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/1. What is it.mp4 1.0 MB
  • 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/0. Welcome/2. What you should know.mp4 974.9 kB
  • 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/7. Apply ITIL Foundation Processes/1. Service management processes.mp4 594.7 kB
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