CBT Nuggets - ITIL Intermedidate Lifecycle - CSI

磁力链接/BT种子名称

CBT Nuggets - ITIL Intermedidate Lifecycle - CSI

磁力链接/BT种子简介

种子哈希：dbe1cc362c74fb506f42cf0edc8b56642c6eadb5
文件大小： 2.33G
已经下载：4630次
下载速度：极快
收录时间：2017-02-19
最近下载：2024-11-18

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文件列表

  • 01 - Introduction.mp4 43.4 MB
  • 02 - Terminology Ice Review.mp4 59.0 MB
  • 03 - CSI - Purpose and Objectives.mp4 32.9 MB
  • 04 - CSI - Scope and Business Value.mp4 55.3 MB
  • 05 - The CSI Approach.mp4 36.3 MB
  • 06 - CSI Principles- Service Level Management and Ownership.mp4 42.2 MB
  • 07 - CSI Principles- Deming Cycle and Knowledge Management.mp4 45.8 MB
  • 08 - CSI Principles- Service Measurement and Baselines.mp4 38.4 MB
  • 09 - CSI Principles- ITSM Framework and IT Governance.mp4 43.3 MB
  • 10 - Seven Step Improvement Process - Purpose and Objectives.mp4 52.5 MB
  • 11 - The Seven-Step Improvement Process- Scope and Business Value.mp4 39.3 MB
  • 12 - The Seven-Step Improvement Process- Policies and Principles.mp4 35.9 MB
  • 13 - The Seven-Step Improvement Process- Basics.mp4 50.5 MB
  • 14 - The Seven-Step Improvement Process Step 1 Identification.mp4 54.3 MB
  • 15 - The Seven-Step Improvement Process Step 2 Define the Data.mp4 46.0 MB
  • 16 - The Seven-Step Improvement Process Step 3 Gather the Data.mp4 72.0 MB
  • 17 - The Seven-Step Improvement Process Step 4 Process Data.mp4 51.0 MB
  • 18 - The Seven-Step Improvement Process Step 5 Analyze Data.mp4 41.3 MB
  • 19 - The Seven-Step Improvement Process Step 6 Present and Report.mp4 75.5 MB
  • 20 - The Seven-Step Improvement Process Step 7 Implementation.mp4 59.2 MB
  • 21 - The Seven-Step Improvement Process Triggers, Challenges, and CSFs.mp4 65.7 MB
  • 22 - CSI Methods and Techniques - Assessments.mp4 78.2 MB
  • 23 - CSI Methods and Techniques - Gap Analysis.mp4 26.5 MB
  • 24 - CSI Methods and Techniques - Benchmarking Introduction.mp4 46.4 MB
  • 25 - CSI Methods and Techniques - Benchmarking Continued.mp4 62.1 MB
  • 26 - CSI Methods and Techniques - Service Measurement.mp4 67.8 MB
  • 27 - CSI Methods and Techniques - Metrics and KPIs.mp4 81.3 MB
  • 28 - CSI Methods and Techniques - Balanced Scorecard.mp4 51.4 MB
  • 29 - CSI Methods and Techniques - SWOT Analysis.mp4 35.0 MB
  • 30 - CSI Methods and Techniques - ROI and Business Cases.mp4 56.8 MB
  • 31 - CSI Methods and Techniques - Service Reporting.mp4 57.4 MB
  • 32 - CSI Methods and Techniques - Availability Management.mp4 38.0 MB
  • 33 - CSI Methods and Techniques - Capacity Management, BCM and ITSCM.mp4 44.0 MB
  • 34 - CSI Methods and Techniques - Problem, Knowledge, and Risk Management.mp4 65.2 MB
  • 35 - Organizing for CSI - Primary Roles.mp4 62.2 MB
  • 36 - Organizing for CSI - Support Roles in the Seven-Step Improvement Process.mp4 49.1 MB
  • 37 - Technology Considerations - ITSM Suites, Incident, Problem, Change, and Release_Deployment Management tools.mp4 59.6 MB
  • 38 - Technology Considerations - Event, Automated Incident_Problem Resolution, and Business Intelligence Tools.mp4 59.5 MB
  • 39 - Implementing CSI - Getting started.mp4 52.6 MB
  • 40 - ITSM Governance.mp4 40.4 MB
  • 41 - CSI and Organizational Change - Overview.mp4 46.3 MB
  • 42 - Kotter's 8 Steps - Step 1 and 2 - Urgency and Guiding Coalition.mp4 35.7 MB
  • 43 - Kotter's 8 Steps - Step 3 and 4 - Create a vision and Communicate a vision.mp4 46.6 MB
  • 44 - Kotter's 8 Steps - Step 5 and 6 - Empower your people and Gain Quick Wins.mp4 28.4 MB
  • 45 - Kotter's 8 Steps - Step 7 and 8 - Consolidate improvements and Institutionalize the change.mp4 41.7 MB
  • 46 - CSI, Culture and Communication.mp4 63.5 MB
  • 47 - Implementation Challenges, CSFs, and Risks.mp4 48.3 MB
  • 48 - ITIL - CSI Exam Cram #1.mp4 58.1 MB
  • 49 - ITIL - CSI Exam Cram #2.mp4 60.9 MB

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