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- Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.rar 3.3 MB
- Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.rar 3.7 MB
- Charles_T._Betz__-_Data_Architecture_for_ITSM.rar 855.5 kB
- Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.rar 1.4 MB
- COBIT Documentation.rar 5.2 MB
- Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA).rar 125.1 kB
- Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.rar 952.6 kB
- EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.rar 214.1 kB
- extras.rar 68.0 MB
- Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.rar 175.6 kB
- HP - IT Service Management Reference Model.rar 26.1 MB
- HP_-_ITIL_Essentials_for_IT_Service_Management.Student_Workbook.rar 25.1 MB
- ISO 9001-2000 Quality Management System Design.rar 1.0 MB
- IT Problem Management - Prentice Hall.rar 1.7 MB
- ITIL - основа концепции управления ИТ-сервисами.rar 159.4 kB
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- 1.Course Overview/01.Course Overview.mp4 4.2 MB
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- 10.Service Operation Functions - Units of Organization to Accomplish Work/51.The Service Desk.mp4 17.5 MB
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- 10.Service Operation Functions - Units of Organization to Accomplish Work/49.Introduction.en.srt 1.6 kB
- 11.Continual Service Improvement – Introduction - Getting Better All the Time/56.What Is CSI.mp4 9.1 MB
- 11.Continual Service Improvement – Introduction - Getting Better All the Time/59.The CSI Approach.mp4 5.5 MB
- 11.Continual Service Improvement – Introduction - Getting Better All the Time/58.The Deming Cycle and CSI.mp4 4.4 MB
- 11.Continual Service Improvement – Introduction - Getting Better All the Time/60.The CSI Register.mp4 4.0 MB
- 11.Continual Service Improvement – Introduction - Getting Better All the Time/57.CSFs, KPIs, and Measurements.mp4 3.6 MB
- 11.Continual Service Improvement – Introduction - Getting Better All the Time/55.Introduction.mp4 2.8 MB
- Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.pdf 3.6 MB
- Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.pdf 6.7 MB
- Charles_T._Betz__-_Data_Architecture_for_ITSM.pdf 1.4 MB
- Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.chm 1.4 MB
- COBIT Documentation/Board Briefing on IT Governance.pdf 399.6 kB
- COBIT Documentation/Cobit- IS Governance.pdf 398.3 kB
- COBIT Documentation/Cobit- Management Guidelines.pdf 877.0 kB
- COBIT Documentation/COBIT- Security Baseline 2004.pdf 424.3 kB
- COBIT Documentation/Cobit- Student Book.pdf 780.0 kB
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- COBIT Documentation/COBIT_Management_Guidelines.pdf 877.0 kB
- Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/License.txt 7.7 kB
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- Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Training Guide 1.0.ppt 90.6 kB
- ITIL® Lifecycle Publication Suite Books.rar 411.3 MB
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- 1 - Introduction to ITIL.wmv 5.1 MB
- 10 - SLA Management.wmv 9.8 MB
- 11 - IT Services Financial Management.wmv 13.6 MB
- 12 - Capacity Management.wmv 8.9 MB
- 13 - Availability Management.wmv 19.4 MB
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- 2 - IT Infrastructure Library.wmv 13.5 MB
- 3 - IT Service Management Concepts.wmv 13.1 MB
- 4 - Service Desk Support.wmv 10.7 MB
- 5 - Incident Management.wmv 12.5 MB
- 6 - Problem Management.wmv 11.2 MB
- 7 - Change Management.wmv 13.7 MB
- 8 - Release Management.wmv 13.0 MB
- 9 - Configuration Management.wmv 15.0 MB
- Mock Exams/answers.pdf 69.8 kB
- Mock Exams/Questions.pdf 99.8 kB
- Module1/Module1.swf 6.0 MB
- Module2/ITIL_V3.pdf 40.4 kB
- Module2/Module2.swf 8.0 MB
- ITIL v2 - Foundation.zip 305.2 MB
- Torrent downloaded from Demonoid.com.txt 47 Bytes
- SLA.docx 13.9 kB
- ITSM/Audit/Таблица параметров контроля.xls 33.8 kB
- ITSM/COBIT. Старое, новое, лучшее_05.06.12/6. Современная система образования в области COBIT_Михаил Потоцкий (IT Expert).pdf 67.3 kB
- ITSM/COBIT. Старое, новое, лучшее_05.06.12/1. Коротко об itSMF и семинаре_Олег Скрынник (Cleverics).pdf 67.5 kB
- ITSM/Audit/CobiT 4.0- objects linking.xls 68.6 kB
- Описание стандарта IDEF0.docx 75.5 kB
- Вопросы по ITILv3_RUS/ITILv3FoundationSampleA_ANSWERS_v3.1.pdf 83.8 kB
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- Сводка процессов SS и SD.xls 203.8 kB
- Услуги в сфере консалтинга_МР.docx 219.0 kB
- Вопросы по ITILv3_RUS/ITILV3FoundationSampleA_v3.1_Russian.pdf 249.8 kB
- Вопросы по ITILv3_RUS/ITILv3FoundationSampleB_v3.1_Russian.pdf 251.5 kB
- Статья по ИТ финансам v 21.doc 320.0 kB
- Fin/Статья по ИТ финансам v 21.doc 320.0 kB
- ITSM/COBIT. Старое, новое, лучшее_05.06.12/2. Об ISACA_Алексей Шиндин (Президент, ISACA Moscow Chapter).pdf 373.2 kB
- нормативы времени.doc 387.1 kB
- Exam_v3.pdf 387.9 kB
- MOF4/5.0 Manage Overview (Rus).pdf 460.8 kB
- MOF4/3.0 Deliver Overview (Rus).pdf 467.9 kB
- MOF4/4.0 Operate Overview (Rus).pdf 520.4 kB
- Module_1.wmv 110.3 MB
- Module_2.wmv 77.2 MB
- Module_3.wmv 48.8 MB
- Module_4.wmv 60.3 MB
- Careeracademy.IT.Infrastrcture.Library.ITIL.Training-fjr.zip 279.6 MB
- Make money with ShareCash.pdf 220.9 kB
- Password.txt 304 Bytes
- Informacion del archivo.txt 12.1 kB
- HJGF9604H5FG.rar 277.8 MB
- DescargasNsN.url 184 Bytes
- 1. Abordar la mejora de los servicios con ITIL/2. Medir para mejorar con ITIL.mp4 21.1 MB
- 1. Abordar la mejora de los servicios con ITIL/1. Comprender el objetivo de este servicio.mp4 4.7 MB
- 2. Identificar los objetivos de mejora/4. Comprender cómo se llega a los factores críticos de éxito.mp4 14.1 MB
- 2. Identificar los objetivos de mejora/5. Poner en marcha un registro CSI.mp4 13.6 MB
- 2. Identificar los objetivos de mejora/2. Comprender lo que hay que analizar y por qué.mp4 6.6 MB
- 2. Identificar los objetivos de mejora/3. Implementar métodos de gestión de la calidad.mp4 6.5 MB
- 2. Identificar los objetivos de mejora/1. Recomendaciones en etapas del ciclo de vida.mp4 4.3 MB
- 2. Identificar los objetivos de mejora/Información.txt 233 Bytes
- 2. Identificar los objetivos de mejora/www.intercambiosvirtuales.org - cursos-multimedia.url 152 Bytes
- 2. Identificar los objetivos de mejora/www.intercambiosvirtuales.org.url 126 Bytes
- 2. Identificar los objetivos de mejora/Foro de Ayuda Intercambiosvirtuales.url 115 Bytes
- 3. Definir el alcance de la mejora/2. Mejorar los servicios de principio a fin.mp4 17.1 MB
- 3. Definir el alcance de la mejora/3. Mejorar componentes en ITIL.mp4 14.9 MB
- 3. Definir el alcance de la mejora/4. Llegar a la madurez de los procesos.mp4 13.6 MB
- 3. Definir el alcance de la mejora/1. Mejorar la ITSM como disciplina.mp4 10.7 MB
- 3. Definir el alcance de la mejora/5. Alinear el portafolio con las necesidades.mp4 8.2 MB
- 4. Detallar la metodología de seis pasos/4. Determinar cómo llegar.mp4 14.0 MB
- 4. Detallar la metodología de seis pasos/2. Saber dónde estás.mp4 12.2 MB
- 4. Detallar la metodología de seis pasos/6. Conservar la iniciativa.mp4 9.9 MB
- 4. Detallar la metodología de seis pasos/3. Saber dónde quieres ir.mp4 6.8 MB
- CBT Nuggets ITIL v.3 Training/files/assets/welcome.wmv 20.9 MB
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- ITIL Intermediário OSA (Suporte Operacional e Análises) - TIEXAMES.rar 262.9 MB
- [2009]_ITIL_V3_Foundation_Complete_Certification_Kit_2009_Edition_Study_Guide_Book.pdf 4.4 MB
- index.html 6.4 kB
- ITIL-F_examanswers.pdf 225.4 kB
- ITIL-F_examquestions_A.pdf 305.3 kB
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- ITIL-F_examquestions_C.pdf 296.3 kB
- ITIL-F_examquestions_D.pdf 296.7 kB
- ITIL3_Continual_Service_Improvement.pdf 4.9 MB
- ITIL3_Official_Introduction.pdf 6.4 MB
- ITIL3_Service_Design.pdf 6.1 MB
- ITIL3_Service_Operation.pdf 2.2 MB
- ITIL3_Service_Strategy.pdf 7.4 MB
- ITIL3_Service_Transition.pdf 3.3 MB
- ITIL_Foundation_mock_exam_1.pdf 305.6 kB
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- ITIL_Foundation_mock_exam_3.pdf 304.1 kB
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- ITIL_Foundation_mock_exams_answers.pdf 183.7 kB
- ITIL_Foundation_Syllabus.pdf 116.5 kB
- ITIL_v3.2007_The_Official_Introduction_To_The_ITIL_Service_LifeCycle.pdf.pdf 15.2 MB